Freight & logistics enquiries
Use this guide to frame a freight enquiry, from the initial cargo information to the review of a proposed arrangement.
Enquiry guide
The topics below help you prepare an enquiry. Specific services, routes, specialist support and third-party involvement are subject to review and agreement for the shipment.
Define the movement
Define the boundaries of the proposed movement. State where responsibility should begin and end, and identify any stages already arranged by another party.
Consider the transport
Describe the transport requirements without losing sight of the cargo. Air or ocean options need to be considered against the shipment size, acceptance conditions, routing and required dates.
Prepare the cargo
Cargo readiness includes both the goods and their presentation for transport. Explain the packing format, handling needs and any conditions that could affect collection or acceptance.
Connect the stages
Collection and final delivery depend on what happens at the site. Give the relevant access information so that local movement requirements can be discussed alongside the main freight stage.
Organise the information
Establish who will prepare the commercial documents and issue the shipment instructions. Requirements need to be checked for the goods and route, with specialist questions referred to the appropriate provider.
Review before proceeding
A proposal needs to be understood in context. Review the included services and the conditions that may affect the final arrangement.
Ready to enquire?
If some details are still being finalised, identify what is provisional. Accurate information helps keep the discussion relevant and makes outstanding questions easier to identify.
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